ePassporte has been plagued by players who have stated that they have mysteriously lost money from their accounts. To make things worse ePassporte has been extremely slow in addressing these issues.
In one reported case a customer's ePassporte virtual visa card was used to make an unauthorized purchases of 330 euros (approx $500). The customer immediately informed ePassporte about this and submitted the dispute forms. After five months the customer took the loss on the chin as Passporte did nothing to help.
After the customer repeatedly asked ePassporte to terminate the account and delete all data, ePassporte wrote:
ePassporte monitors your account closely to insure that your funds are protected from fraudulent use. Your account has been temporarily suspended, pending our investigation, due to unusual activity.
We apologize for any inconvenience this may cause. Please contact ePassporte as soon as possible.
Regards, ePassporte Cardholder Services
We have learned that:
- ePassporte will not re-imburse any financial loss due to fraud. - ePassporte does not care if someone gains access to your account. - ePassporte does not conduct any security checks when changing your account information, therefore any fraudster may change the details. - ePassporte does not close accounts when asked to do so.
We strongly recommend not to register with ePassporte. If you do, use at your own risk and keep funds to a minimum... or to the maximum amount you are willing to lose to this dodgy company!
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ePassporte Warning! Money mysteriously lost from accounts : Casino Lowdown
